Business Research Methodology for Human Resource -myassignmenthelp

Question: Discuss about theBusiness Research Methodology for Human Resource. Answer: Reflection report This research is effective for me to build depth understanding with respect to the impact of employee motivation in order to improve the customer service. From the introduction chapter, I have learned that motivating the employees to play a vital role to adjust the perception of the customer. It is also analyzed that human resource is an asset of the corporation and they are the ones who make direct relations with the customers. I have also observed that competent and dedicated workforces are the key parameters which lead to improving the customer satisfaction. This research is also beneficial for me to understand different strategies to improve the motivation level of employees. Further, this project has a wider scope to understand the relationship between employee motivation and customer service (Korschun, et. al., 2014). As a result, it could be effective to enhance my career in the field of managing human resources. From the literature review, it is analyzed that there are two factors which can affect the motivation of employees at the workplace named intrinsic and extrinsic factors. I have also observed that intrinsic factor is associated with feelings of fulfillment, satisfaction, and enjoyment. Together with, the external factor is associated with external factors that enable the employees to meet their goals such as rewards or punishment can be imposed on employees at the workplace (Walker, et. al., 2014). Besides this, I have observed that rewards are used to increase motivation level among the employees while punishment could be in different forms like a deduction in salary, termination, insult, humiliation, and others. This experience was beneficial to consider these factors within an organization to motivate the employees. As a result, I can be a good human resource manager in long-term. During the study of research methodology, it is analyzed that both qualitative and quantitative research methodology is used by a researcher for enhancing the quality of data collection (Chen, et. al., 2015). Consequently, it could be beneficial to implement the research design in further research within an organization. I have gained experienced that data collection is effective for getting the reliable and valid outcome from the customers. Further, I have pointed that both primary and secondary data collection method is used to pool the information regarding research topic. In this way, it can be evaluated that primary data is collected from survey and face to face interview while secondary data is gathered from the IT association and publication, company websites, journal articles, literature study and online sources (Lam and Mayer, 2014). As a result, it could be beneficial to gather the information about further research within an organization as it can improve my personal as we ll as professional career. It can be also evaluated that sampling method is effective to choose the right participants for getting the accurate information regarding the research issues (Chen, et. al., 2015). This is significant for me to gather a large amount of data through simple random sampling method. This sampling method is effective to reduce the biases from survey through a questionnaire. Consequently, it could be beneficial for me to choose the targeted people from a large number of populations. Thus, I can achieve my research objectives in a comprehensible way. Through data analysis, I have learned that there is certain technique can be used to assess the collected data such as MS-excel. This tool is used to present the data in a comprehensible way like a pie chart, scatter diagram and illustration (Michel, et. al., 2013). I have also gained my experience regarding research limitation. In this way, I have analyzed that there are different issues can be occurred during completing the research. For instance, there may be a conflict between the managers of multinational companies as they may be apprehensive to share their personal information. It can also delay the project (Menguc, et. al., 2013). Hence, this learning is beneficial for me as I can resolve the research limitation in future. Along with this, I have boosted my experience regarding time schedule. In this way, I have learned that time schedule is used to assess the time schedule for those activities that will be performed. This research schedule is beneficial to complete the research objectives in a specified time period (Menguc, et. al., 2013). As a result, now, I am competent to make research schedule within an organization which could be effective for me to enhance my personal and professional life. References Chen, Z., Zhu, J., and Zhou, M. (2015) How does a servant leader fuel the service fire? A multilevel model of servant leadership, individual self-identity, group competition climate, and customer service performance,Journal of Applied Psychology,100(2), p. 511. Korschun, D., Bhattacharya, C. B., and Swain, S. D. (2014) Corporate social responsibility, customer orientation, and the job performance of frontline employees,Journal of Marketing,78(3), pp. 20-37. Lam, C. F., and Mayer, D. M. (2014) When do employees speak up for their customers? A model of voice in a customer service context,Personnel Psychology,67(3), pp. 637-666. Menguc, B., Auh, S., Fisher, M., and Haddad, A. (2013) To be engaged or not to be engaged: The antecedents and consequences of service employee engagement,Journal of business research,66(11), pp. 2163-2170. Michel, J. W., Kavanagh, M. J., and Tracey, J. B. (2013) Got support? The impact of supportive work practices on the perceptions, motivation, and behavior of customer-contact employees,Cornell Hospitality Quarterly,54(2), pp. 161-173. Walker, D. D., van Jaarsveld, D. D., and Skarlicki, D. P. (2014) Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in) civility and negative affectivity,Journal of Applied Psychology,99(1), p. 151.